Shipping & Returns

Shipping

We endeavour to dispatch all orders within 48 hours (usually within 24 hours), Monday to Friday, via Second Class mail within the United Kingdom, and via airmail to all other destinations. Our dispatch times should be taken as an estimate, as it is dependant on stock levels. However if there will be any significant delays, we will attempt to contact you to inform you of the situation. Once your order has been dispatched, actual shipping times vary in accordance to the destination, please see below.
  

United Kingdom - 2 - 3 Working days
Europe         - 3 - 5 Working days
Rest of the World - 5 - 7 Working days


Please allow 28 days for delivery before contacting us, as on occasion there may be unforeseen delays which are out of our control.

For all orders that are not destined for the United Kingdom, or within the European Union, such as the United States, Canada, Australia and the rest of the world - all orders will be declared at the full value paid for the order on all relevant customs declarations. You may be liable for customs & duty when your order enters your country. Please check with your local post office or delivery service for any relevant customs & duty information. Hobgoblins Hoard does not accept responsibilty for any customs or duty fees that are charged.

Please note - our postage charges include the cost of packaging.


Returns

If you wish to return any items, please contact us within 14 days of delivery to inform us of your intentions and to get further information. You will be liable for the cost of packaging and posting when returning an order to us. We are unable to accept any items that have been opened or used in any way, you should ensure that items are returned in a sellable condition. This does not affect your statutory rights.

If you have any problems with your order that are not covered in this section, then please contact us and provide as much information as possible so we can work with you to find a mutually beneficial solution.